AI Agents Help Manufacturers Act on Enterprise Intelligence

March 12, 2025
AI-Driven conversational ERP can be used to automate business processes and access production, purchasing and logistics information.

Epicor, a supplier of industry-specific enterprise software has released Epicor Prism, a network of vertical AI agents built for the supply chain industries. Using AI-driven conversational ERP (enterprise resource planning), Epicor Prism reportedly simplifies the way manufacturers can get answers to specific operations questions and recommendations on how to best address complex processes. 

The vertical AI agents in Epicor Prism can be used in multiple ways. For example, manufacturers can use Epicor Prism as a code assistant to create automated business processes, or use conversational ERP to access production, purchasing and logistics insights without the need to know where files are located. Epicor Prism can also automate supplier communications to speed purchasing, enabling users to automatically send RFQs to their supplier network and parse and translate quotes to determine the best price and fastest delivery.

Users engage with Epicor Prism in the context of their native Epicor ERP platform, while a network of vertical AI agents collaborate behind-the-scenes to address a user’s request.   

“Epicor Prism will allow us to reduce many mundane tasks so our staff can prioritize more strategic efforts,” said Tyler Madsen, director at Madsen’s Custom Cabinets, a Canada-based manufacturer. “For example, we spend many hours each week manually updating hundreds of line-item due dates that correlate to the jobs we have. With Epicor Prism, we believe we’re going to free significant time for our team to focus less on scheduling and more on production and meeting customer demand.”  

Epicor Prism is initially available to be integrated with Epicor Kinetic, part of the Epicor Industry ERP Cloud. It is purpose-built for Epicor’s vertical industry-specific data structure, which has been developed over more than 50 years of working with companies in the supply chain industries. 

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