Smart Glasses for Remote Assistance at Schneider Electric Batam Factory

July 9, 2020

A look at how workers at Schneider Electric's Batam, Indonesia, factory use Smart Glasses Remote Assistance to connect with third-party OEMs for help with equipment troubleshooting, maintenance, and repair.

David Greenfield, editor in chief

As part of Schneider Electric’s InnovationTalks, a virtual event held in June 2020, the company featured a tour of its factory in Batam, Indonesia. The factory produces a number of products for Schneider Electric technologies, including controllers, drives, relays, and contactors.

According to Budi Sulistiarto, digital transformation leader at the Batam factory, this facility began its digital transformation process in 2017. In 2019, the factory was recognized by the World Economic Forum as a Lighthouse factory, indicating recognition of its successful application of advanced automation technologies to drive operational and environmental impacts.

In this video, Sulistiarto shows how workers use Smart Glasses Remote Assistance to connect with third-party OEMs for help with equipment troubleshooting, maintenance and repair. This technology also helps upskill workers in the Batam factory.

According to Schneider Electric, the Batam factory has deployed a range of Industrial Internet of Things (IIoT) technologies, including smart sensors, alarm prediction management, site benchmarking, and augmented reality to create an empowered workforce that has visibility into operations, maintenance, and energy use.

Using these technologies, the factory reported a 44% reduction in machine downtime in one year. In addition, the factory’s use of digital planning and scheduling tools to provide an end-to-end view of demand, align partners, and engage workers led to a 40% improvement in on-time delivery.

About the Author

David Greenfield, editor in chief | Editor in Chief

David Greenfield joined Automation World in June 2011. Bringing a wealth of industry knowledge and media experience to his position, David’s contributions can be found in AW’s print and online editions and custom projects. Earlier in his career, David was Editorial Director of Design News at UBM Electronics, and prior to joining UBM, he was Editorial Director of Control Engineering at Reed Business Information, where he also worked on Manufacturing Business Technology as Publisher.